Ruan Combats Industry Turnover by Listening to Employee Feedback

The Company

Many businesses rely on safe, efficient transportation, and Ruan has stepped up to the plate to be a leader in exactly that.

With more than 270 operations nationwide and 5,300 team members, including 4,200 drivers on the road, Ruan’s leaders consider people their most valuable resource. With beliefs instilled by founder, John Ruan, the company treats team members like family, working hard with integrity to provide the best for customers.

The Challenge

The trucking industry is plagued with an average of 95 percent turnover among employees. But Ruan refused to let this stop the company from building an engaged workplace.

Leaders knew an engaged culture was better for business and for their people. Valuable employee feedback could give Ruan insight on retaining top-talent, and the company needed a platform to help them do so.

The Solution

An employee engagement survey solution to keep turnover low in a high-turnover industry.

• Workplace analytics to link engagement and turnover
• Strategic communication from senior leaders throughout the survey
• Training webinars with operation managers
• One-fifth the turnover rate of the industry average